Hire terms & conditions

These terms govern the hire of a CCTV tower and any associated monitoring or connectivity service from Sentryva ("we", "us", "our", "the Company") to the customer named on the quote or order confirmation ("you", "the Customer"). By confirming a quote or accepting delivery of a unit, you agree to these terms.

1. Definitions

"Equipment" means the CCTV tower unit and any associated hardware supplied with it. "Services" means connectivity, recording, analytics, monitoring and any other service included in your order. "Hire period" means the time from delivery to collection.

2. The agreement

A binding hire agreement is formed when we confirm your order in writing (by email or written quote acceptance), referencing these terms, the platform hired, the service tier, and the agreed weekly rate shown on your quote or order confirmation.

3. Hire period

There is no minimum hire period. Hire runs on a rolling weekly basis from the delivery date until either party gives at least 1 week's written notice to end it, or a fixed end date is agreed at order. Because delivery and collection are real costs to us regardless of how long the unit stays, ending a hire with less notice may still be charged for that final week. Discounted weekly rates for longer or multi-unit hires are agreed in writing before the hire begins.

4. Charges & payment

The weekly rate quoted is exclusive of VAT, which is added at the applicable rate. Delivery, positioning, connectivity and collection are included in the weekly rate unless stated otherwise; professional monitoring, ANPR configuration, mid-hire relocation and response/attendance arrangements are charged as agreed at quote stage. Invoices are payable within [14 / 30] days of the invoice date. Overdue amounts accrue statutory interest under the Late Payment of Commercial Debts (Interest) Act 1998 (currently the Bank of England base rate plus 8% per year) from the due date until paid.

If a scheduled delivery, collection or relocation visit cannot go ahead because the site isn't ready or accessible as arranged, we reserve the right to charge a reasonable fee for the wasted visit and re-arrange for the next available date.

5. Delivery, positioning & collection

You are responsible for ensuring we have safe, lawful access to the site for delivery, positioning, maintenance and collection, and for obtaining any landowner, planning or highways permission needed for the unit's presence and position. We will agree a suitable position with you at survey or delivery, but the final decision on safe placement rests with us.

6. Risk & ownership

Ownership of the Equipment remains with Sentryva at all times — hiring it does not transfer ownership to you. Risk in the Equipment (responsibility for loss or damage, however caused) passes to you when it is delivered to site, and passes back to us once it has been collected and we've confirmed its condition.

7. Your responsibilities

• Using the unit and any footage or data it produces lawfully, including complying with UK data protection law and displaying any required CCTV signage at the site.
• Not moving, relocating, tampering with, sub-hiring, or attempting to repair the unit yourself — contact us for relocation or faults.
• Providing us with prompt notice — and in any event within 48 hours — of any fault, damage, loss or theft involving the unit, with enough detail for us to investigate.
• Keeping the site reasonably accessible for scheduled maintenance and eventual collection.
• Ensuring the site is suitable for the platform hired (ground conditions, access width, and — for solar units — reasonable sun exposure), and keeping the immediate area clear of vegetation, stored materials or lighting that could obstruct the cameras or trigger false detections.
• Where a unit isn't fully self-powered for the deployment agreed, maintaining the power supply (mains or generator) it depends on — we're not liable for coverage lost because that supply failed or was disconnected.

8. Detection & coverage limitations

Detection zones and camera coverage are configured for the site at survey or delivery. Activity outside the configured zone, or outside camera view, may not be recorded or trigger an alert. Detection performance can be affected by weather, lighting, obstructions and network conditions — we configure the system reasonably for the site but can't guarantee every event will be detected.

9. Connectivity & data use

Standard hire includes a reasonable monthly data allowance for the unit's connectivity, recording and remote access. Excess use significantly beyond normal operation (for example, continuous live streaming rather than event-based access) may be charged separately — we'll flag this before it happens wherever we can.

10. Loss, damage & theft

You are responsible for loss, theft or damage to the Equipment while it's at your site beyond fair wear and tear, up to [an agreed excess / the unit's replacement value — to confirm]. We recommend you check whether your site or public liability insurance covers hired equipment, and arrange additional cover if it does not. Hire charges continue to accrue until a lost or stolen unit is reported to us and, where appropriate, to the police.

11. Connectivity & monitoring — what we can and can't promise

We provide connectivity, recording, analytics and (where selected) monitoring on a reasonable-endeavours basis. Cellular connectivity depends on mobile network coverage at your site, which we cannot guarantee is uninterrupted. Monitoring, audio challenge and escalation are intended to deter and evidence incidents; they are not a guarantee that a crime will be prevented, and we are not liable for losses arising from an event the service did not detect, verify or prevent. Where a response or third-party attendance service is agreed, response times are indicative and any third-party (for example, keyholder, response partner or police) charges are payable by you unless we've agreed otherwise in writing.

12. Data protection

Our privacy notice explains how we handle personal data generally. For CCTV footage captured at your site: you are generally responsible, as data controller, for the lawfulness of monitoring your site, including signage and any notification obligations to people who may be recorded; we act as your processor in providing the recording and monitoring service. Where required, we will enter into a separate data processing agreement reflecting this.

13. Claims

Any claim relating to the Equipment or Services must be made to us in writing within 28 days of the event, with enough detail for us to investigate. Subject to Section 14, our liability for a valid claim is limited to the amount you've paid us under that hire.

14. Limitation of liability

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be excluded or limited. Subject to that, we are not liable for indirect or consequential loss, loss of profits, or loss of business, and our total liability arising from a hire is limited to the total fees paid by you under that hire in the 12 months before the claim arose.

15. Force majeure

Neither party is liable for delay or failure to perform caused by circumstances beyond its reasonable control, including extreme weather, power or network infrastructure failure, or restrictions imposed by government or network operators.

16. Ending the hire & default

Either party may end the hire on notice as set out in Section 3. We may suspend the service, end the hire immediately and recover the Equipment if you are in material breach of these terms (including non-payment more than 14 days overdue) and don't remedy that breach within a reasonable period of being asked to, or if the unit is being used unlawfully. Ending the hire doesn't cancel any charges already due.

17. General

These terms, together with the confirmed quote, are the entire agreement between us for the hire. You may not sell, sub-hire, assign, charge or otherwise deal with the Equipment. If any part of these terms is found unenforceable, the rest continues to apply. These terms are governed by the law of England and Wales, and any dispute is subject to the exclusive jurisdiction of the courts of England and Wales.

Contact

Questions about these terms: hello@sentryva.co.uk.